The future of financial services

The future of financial services

Jun 25
Australia’s financial services are anchor institutions in our society and must play a leading role in reanimating our economy and engendering trust with its customers.
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The Hon. Anna Bligh AC, Chief Executive Officer, Australian Banking Association
Nicole Gillespie, KPMG Chair in Organisational Trust & Professor of Management, The University of Queensland
Jo-Anne Bloch, Interim CEO, Mercer

Event Overview

Australia’s financial services sector is an important pillar of our economy and one of the country’s largest employers. It contributes over $140 billion to national GDP and has an international reputation for safety, competitiveness and profitability.
Financial services will have a critically important role to play in Australia’s economic recovery and in exemplifying the conduct consumers will expect from business in the “new normal” reality.
The importance of openness, better communication and trust between business and the consumers has never been more relevant. Consumers will not only continue to expect greater flexibility but also expect better choice, ethics and people-centred technology to improve their financial outcomes.
Join Anna Bligh AC, CEO of the Australian Banking Association and a CEDA panel of experts as we tackle:
  • Trust and openness: how can the sector transform to engender trust and confidence in its customers as anchor institutions in Australia’s economic recovery? 
  • Acceleration and focus: developing “consumer-centric” technology will become even more important as cyber threats to financial services continue to rise. How can financial services reprioritise, innovate and accelerate urgency on what really makes a difference to its customers?

Livestream start times:
SA/NT: 12.30pm
WA: 11.00am


Meet the speakers

The Hon. Anna Bligh AC
Chief Executive Officer, Australian Banking Association

Anna Bligh is the Chief Executive Officer of the Australian Banking Association. Her priorities include strengthening the culture in banking and delivering the right outcomes for customers. Anna has had a long and distinguished career in politics, and was the Premier of Queensland for almost five years until March 2012. She was also Deputy Premier and Treasurer of Queensland and held ministerial responsibilities in Education, Social Welfare, Arts, Economic and State Development and Infrastructure. 

Nicole Gillespie
KPMG Chair in Organisational Trust & Professor of Management, The University of Queensland

Nicole is a leading international authority on trust in organisations. She has written commissioned reports and case studies on building and repairing stakeholder trust for the UK Institute of Business Ethics and a policy note for the UK Parliament on restoring trust in the financial sector after the global financial crisis. Her most recent report with KPMG is Trustworthy by Design: A practical guide to organisational trust. Nicole is an International Research Fellow at the Oxford Centre for Corporate Reputation, and has consulted to major financial institutions both within Australia and internationally.

Meet the moderator

Jo-Anne Bloch
Interim CEO, Mercer

Jo-Anne leads Mercer’s Industry, Public and Corporate Sector Client segment. Jo-Anne’s role was recently expanded to incorporate all Mercer’s industry and public sector clients, having lead Mercer Administration Services (formerly Pillar) based in Wollongong. Jo-Anne has worked with Mercer in Australia, the UK and the US in a variety of roles covering business development, financial advice, product management and innovation.  She has also served as the CEO of the Financial Planning Association; and the Deputy Chief Executive Officer of the Investment and Financial Services Association (IFSA, now the FSC). Jo-Anne is currently on the Board of ASFA.

Sponsorship opportunities available:

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Public event advice – Coronavirus

At CEDA we are proud to regularly convene and engage speakers and audiences as an essential element of our efforts to broaden discussion and debate of the most important policy issues facing Australia. In doing so, our first priority is always the safety and wellbeing of our guests and staff.

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We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.

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