Using digital to turbocharge transformation

Using digital to turbocharge transformation

Oct 8
Join your Trustee peers for a discussion on digital transformation with NSW Minister for Customer Service, the Hon. Victor Dominello.
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The Hon. Victor Dominello MP, New South Wales Minister for Customer Service

Event Overview

Following on from CEDA’s recent digitisation of services livestream, Minister Dominello will explore:
  • In a post-COVID world, the importance of saving businesses time and money in dealing with government;
  • How the Service NSW experience for individuals is being expanded to business; 
  • What best practice smart regulation looks like for businesses; and
  • The opportunity to use business data to provide laser-like government support

Roundtable start times:
SA/NT: 11.40am
WA: 10.10am

This virtual roundtable is by invitation only. The roundtable will be conducted on a virtual platform and numbers are limited to maximise participation. Invitations to virtual roundtables are a valued benefit of CEDA membership. Chatham House Rule applies. Roundtable discussions will be targeted to varied groups, including state-based Trustees discussions, national or industry sector Trustee roundtables, and c-suite conversations.

Meet the speaker

The Hon. Victor Dominello MP
New South Wales Minister for Customer Service

Victor has been appointed the inaugural Minister for Customer Service in New South Wales. The first of its kind in the country, this ministry aims to put the customer and citizen first in the design of all government services. Victor firmly believes that the adoption of data, digital innovation and technology is integral in modern policy design and delivery of public services.

Meet the host

Michael Broadhead
Managing Director, Folk

Michael is Managing Director of strategic design consultancy Folk. He has over 20 years’ experience in human-centred design and service delivery transformation, working with organisations in health, education, social services and justice. He is a Trustee of CEDA and a member of the Australian Institute of Company Directors. Michael is also a non-executive Board member of Health Justice Australia and of MTC Australia, a social enterprise providing training, education and employment services.

Kindly hosted by CEDA member:

Trustee event advice - Coronavirus

We at CEDA are proud to regularly convene and engage speakers and audiences as an essential element of our efforts to broaden discussion and debate of the most important policy issues facing Australia. In doing so, our first priority is always the safety and wellbeing of our guests and staff.

CEDA is currently running Trustee roundtable discussions virtually and face-to-face where there is member demand and they can be delivered in accordance with government health advice for a specific state.

For face-to-face roundtables, CEDA is working closely with our hosts and venues to ensure that social distancing can be maintained and facilities and equipment have been properly sanitised.

In line with government advice we request people that are unwell with cough or fever or other respiratory symptoms do not attend CEDA events. We also ask that you follow government advice and maintain social distancing by refraining from shaking hands or exchanging physical greetings, and wherever possible, staying at least 1.5 metres away from others.

CEDA is closely monitoring government advice regarding public gatherings and will follow all relevant health advice from the Australian government in relation to COVID-19.

We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.

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