Improving service sector productivity

Improving service sector productivity

Jun 22
CEDA's Improving service sector productivity: the economic imperative research report focusses on policies and areas that could contribute to an improvement in the services sector productivity performance to sustain Australia's economic growth.
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Karen McWilliams, Leader, Policy and Thought Leadership, Chartered Accountants Australia and New Zealand
Monish Paul, Managing Partner, IBM Global Business Services, WA
Michael Rundus, Partner, Advisory , EY
Kadi Taylor, Head of Strategic Engagement and Government Relations, Navitas

Event Overview

The vast majority of Australian workers are engaged in the service sector which, in turn, generates the largest component of national wealth and creates a sector where exports increase. It is therefore of crucial importance that the service sector improves its productivity performance.

In analysing this issue, CEDA’s research report aims to assess the role of the service sector by considering:

  • What is the industry’s productivity scorecard?
  • How does Australia’s performance compare internationally?
  • What are the impediments to productivity growth?
  • What are the drivers of productivity growth?
  • Where are there productivity gains to be made?
  • What is the importance of services to exports?

The report, Improving service sector productivity: the economic imperative, will cover a variety of industries (including health, education, tourism, professional services and transport infrastructure), and CEDA’s event will focus on the economic contribution of service sector productivity in WA. 

This event provides an opportunity to hear from report authors, leading thinkers and to put forward your questions. 

All event attendees receive a copy of CEDA's research report.


Meet the speakers

Karen McWilliams
Leader, Policy and Thought Leadership, Chartered Accountants Australia and New Zealand

Monish Paul
Managing Partner, IBM Global Business Services, WA

Michael Rundus
Partner, Advisory , EY

Kadi Taylor
Head of Strategic Engagement and Government Relations, Navitas

Sponsorship opportunities available:

Align your brand with CEDA and communicate with hard-to-reach business, government and policy leaders by sponsoring this event. Contact CEDA Programming Team on 03 9662 3544 or email
Public event advice – Coronavirus

At CEDA we are proud to regularly convene and engage speakers and audiences as an essential element of our efforts to broaden discussion and debate of the most important policy issues facing Australia. In doing so, our first priority is always the safety and wellbeing of our guests and staff.

CEDA is currently delivering a digital program of public events, podcasts and virtual Trustee roundtable discussions; hybrid events with both a livestream and audience in attendance; and face-face events, where there is member demand and they can be delivered in accordance with government health advice for a specific state.

For face-to-face gatherings, CEDA is working closely with our hosts and venues to ensure that social distancing can be maintained and facilities and equipment have been properly sanitised. Attendance numbers will strictly adhere to government guidelines for each state.In line with government advice we request people that are unwell with cough or fever or other respiratory symptoms do not attend CEDA events. We also ask that you follow government advice and maintain social distancing by refraining from shaking hands or exchanging physical greetings, and wherever possible, staying at least 1.5 metres away from others.

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We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.

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